Don't default trip type and make the requester select it

What is the challenge or problem or you are trying to solve?

We have been having issues with the trip type field. This field is set up to default to One-Way. We are finding that this field isn't being touched and/or changed when it needs to be.

What is the impact?

we end up planning the day with many one-way drop offs to later in the day receiving a call (which would be the Will Call option) that a resident needs to be picked up.

Describe your idea

Is it possible for this field to become a required selection field rather than a default to One-way. Once we have remedied the "Trip Type" field, if the "One Way" option is chosen, is it possible for a "details" box to pop up under it? This way whoever is adding this transportation can add details on how our resident is planning to return. Ex: Daughter Susan will be picking resident up".